RazorReef.com

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Customer Service

Shipping & Delivery
Shipping and handling charges are determined by the size and weight of the items on your order. If items are backordered, the total shipping and handling charges will be allocated proportionally and charged as the merchandise is shipped. All backordered items ship out via Standard Delivery.
   Free shipping:
All items shipped with the free shipping promotion will be shipped via Standard Ground shipping. Oversized/heavyweight items are not eligible for free shipping. Standard shipping times range from 3-10 business days.
   Standard Delivery:
Most orders arrive within 5-8 business days for in-stock items You may receive several shipments to complete the fulfillment of your order.
   Express Delivery:
Available for in-stock items only. Not available for some P.O. Boxes or APO/DPO/FPO addresses.
   APO, DPO and FPO Addresses:
All packages sent via United States Postal Services Order will usually arrive within 10 business days
   International shipping:
Most orders arrive within 7-10 business days for in-stock items. Taxes may be charged by customs but vary by country and depend on the value of the item. Most orders under $100 will not be charged any import duties.
   Express shipping:
Available for most items but shipping times vary by country. Typical shipping times range between 1-5 business days. For exact shipping times, please email info@razorreef.com or live chat with us online. We are also available by phone at:
(877)713-5193 M-F 10-am-5pm PST.
Returns & Replacements
All Returns & Exchanges require a Return Merchandise Authorization Number (RMA#) from our Customer Service Department. Returns are accepted within 30 days from date of receipt. NO RETURNS ON SALE ITEMS. NO RETURNS ON SWIMWEAR-SWIMWEAR CAN BE EXCHANGED ONLY. Exchanges are accepted within 30 days from date of receipt. The original shipping and handling charges are not refundable. If you have an exchange, any difference in price and shipping cost will be debited/credited to your credit card. Please contact info@razorreef.com or 800-713-5193 for RMA numbers or questions.
   Pre-addressed Return Labels
For your convenience, we provide a pre-addressed return label. Please follow these instructions for using the pre-addressed return label:
   Step 1:
Affix the pre-addressed return label to your package. Cover or remove the original shipping label.
   Step 2:
Package the return and seal securely with tape.
   Step 3:
Send your package using any insured shipping service. Your card will be credited or the exchanged shipped out as soon as the return is received.
   Damaged or missing items:
If items are damaged or missing from shipment, send an email to info@razorreef.com. A replacement will be sent out immediately. Keep all packaging and/or damaged items if needed for insurance with the freight carrier.
100% Price Match Guarantee
We're working hard to make sure our prices are the best around, but if you find another site that offers a lower price within 7 days after the order date, let us know and we'll credit your original payment method for the difference. And if we lower the price on our own site within 7 days of the order date, we'll refund you the difference as well--as long as all the conditions listed below apply.
Request your refund:
If you have found a lower price on our site or a competitor's site within 7 days of your order, email us at info@razorreef.com to request a refund. Our 100% Price Match Guarantee has some limitations:
   1. You must first purchase the item on RazorReef.com before requesting your Price Match Guarantee.
   2. Special promotions such as rebates, gift certificates, and "buy one, get one" offers are not eligible.
   3. The item must be currently available in the same size, style, and color that it is on RazorReef.com, and be in stock and available for purchase on the competitor's Web site.
   4. Guarantee applies to Web sites only, not brick-and-mortar stores.
   5. The Web site must not be an auction site, a discount site (like overstock.com, 6pm.com and smartbargains.com), Amazon.com or a paid-membership club.
   6. Web site must be run by a U.S. Corporation.
   7. Price difference applies to full cost of the item minus any promotions, and does not include tax.
   8. Item must be purchased on RazorReef.com to file a claim for 100% Price Match Guarantee, and lower price must have been found on a competitor site within 7 days of the RazorReef.com order date. The RazorReef.com price is the price after any rebates or promotional discounts have been applied to the item.
   9. If claim is filed for price reduction on RazorReef.com within 7 days of order date, refund is for 100% of the price difference. The item must be currently available on RazorReef.com in the same size, style, and color that you purchased.
   10. There is a limit of one guarantee claim per item, per order.
Order Status/Order History
You can easily check the status of your order anytime day or night by clicking on the My Account link at the top of this website. Log in to your account using the e-mail address and password you provided when you placed your order. From here, you can check the status of a current order, receive tracking information, and view your order history.
 
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